Fee Policy
Rental Fee: Rentals is a pre paid service and is charged on a daily/weekly/monthly basis based on the vehicle variant (INR 2300 to 5500 per month). The scooter rental includes Insurance and basic wear and tear of the tires, brake shoe and brake pads.
Security Deposit: Security deposit equivalent to the advance monthly rentals have to be paid in advance. The deposit will be refunded at the end of the scooter rental tenure if there are no damages to the scooter. If there are any damages to the scooter, the money will be deducted from the security deposit (Price details on damages in the table below)and if the damages exceed are more than the security deposit, the balance amount has to be paid.
For rides: once the vehicle is booked and used, there is no way one can cancell it unless there is some issue in the scooter and this cancellation will be done by a request made to support team.
For rentals: Users can cancel their subscription when ever needed. the bill for that particular month will be calculated pro rata basis and the scooter will be inspected for any damages. Once a approval comes through, the deposit amount will be refunded with 5-7 working days.
For rides: Due to any unseen situation scooter not being funcytional or scooter having issues, the amount will be refunded as per the verification by the support team. for rides, payment will be refunded to the virtual wallet in the hala app and can be used in their future rides.
For rentals: In case of the rental period is done, the inspecytion will be carried and refund of the security depsoit will be made after any deductions to the source account within 5-7 working days. in case of a cancellation, the rent will be calculated pro rate basis and refunded to the source account after needed inspections are done
Table of damages and penalties
DESCRIPTION | AMOUNTS (As on 15-04-2021) |
front light | ₹ 500 |
Rear headlight | ₹ 500 |
Handlebar trim | ₹ 200 |
Footrest | ₹ 200 |
Front fender | ₹ 200 |
Rear fender | ₹ 200 |
Right brake lever | ₹ 100 |
Left brake lever | ₹ 100 |
Left rear view mirror | ₹ 200 |
Right rearview mirror |